Terms of Enrolment

You and your child are very important to us and we will strive to build a good relationship founded on mutual trust and respect.

Our day care service is for children between the ages of three months and five years or to the age of entering primary school.

The nursery will always have staff available to care for your child for the agreed period. In the event that your child does not attend the nursery on those agreed times, for whatever reason, fees will still be payable. Fees are charged by actual days booked each month and you will be invoiced on a monthly basis. Public holidays, Christmas closing and closures due to unforeseen circumstances will not be charged. The nursery is happy to accept payment by cash, childcare voucher, cheque or direct bank transfer within 7 days of the date of the invoice. A non refundable booking fee is required to secure a future place.

Should you or the nursery wish to change or terminate this agreement, either party must give four weeks’ notice.

Children receive nutritious, well-balanced meals that are prepared on site by our nursery cooks. Daily Menus are displayed on the notice board at the front entrance of the nursery. Should children have special dietary requirements they will where possible be accommodated.

Settling in
This can be an emotional time for both the child and parents. We have found from experience that a number of short settling periods in advance of a child starting can ease this situation.   It is not unusual for a child to appear unhappy when initially being left at nursery, though once the parent leaves, the distress rarely lasts for more than a few minutes.  The excitement of their new surroundings and the other children quickly attracts their attention. Parents can feel reassured that if their child shows any undue distress, they will be advised and a number of alternative settling in approaches will be suggested. On enrolment the Nursery manager will discuss with parents various options for the settling in period. We are also happy for parents to telephone at any time for an update on their child.

General Data Protection Regualtion (GDPR)
When your application for a place is accepted, your child’s details will be entered on to our computer system. This information includes your contact details and personal characteristics such as your ethnic group, any special educational needs your child may have and relevant medical information. We will not divulge information about you or your child to anyone outside of the nursery without your consent unless the law and our rules allow us to. All data collected and held will abide by the General Data Protection Regulation (GDPR), effective as of 25 May 2018. Please see full details of how we protect your data through our Privacy Notice.   

Children are encouraged to join in all activities. In having fun children will undoubtedly get dirty and parents are asked to provide a spare change of clothing to be retained at the nursery for such events.  We would advise parents not to send their children to the nursery in “special outfits” as they will get dirty and we would not want such clothing to inhibit play. All items of clothing should be clearly labelled with the child’s name.

Personal belongings
Smart Start Day Nursery cannot be held responsible for loss or damage to children's property. Every effort will be made to ensure that children's belongings are not lost or damaged. We do discourage children from bringing in toys or expensive items from home unless it is to show staff.

Staff can administer prescribed medication, though only when parents have given written approval and clear Administration/Dosage instructions.  

Daily Report
Verbal feedback of your child’s day at nursery will be given to you on collection of your child. This will be the case in all rooms apart from the baby unit where the nursery practitioner will complete a written record of your child's day, identifying the food they have eaten and the activities undertaken. If parents would like additional information we will happily provide it.

The nursery is required by regulations not to admit or retain children while they are ill and parents will be expected on these occasions to have alternative caring arrangements. This is to prevent cross infection with other children/staff. Should a child develop symptoms of illness rash. high temperature, vomiting, diarrhoea etc. while at the nursery, parents will be advised immediately. In such an event you will be asked to implement your alternative care arrangements.
If a child has been unwell due to diarrhoea/sickness this child must not come into nursery for at least 48 hours after their last episode. This is to prevent cross infection with other children or staff.

In the event that you are concerned or unhappy about any aspect of our service please speak your room leader as soon as possible. Only by knowing that there is a concern can we respond to it. Should you not feel satisfied with the outcome, please feel free to discuss it with the manager.

Drop off and Collection
The nursery can only accept responsibility for a child when they have been handed over to a member of staff. When picking up your child, the nursery practitioner on duty will inform you of your child’s day at nursery and once your child has been collected, responsibility is then transferred to you.

Parking on the premises is very limited so please ensure that you park courteously and drive with extreme caution at all times. Smart Start Day Nursery does not accept any liability for vehicles or possessions whilst on nursery premises. 

Full Day Care

7.30am - 6.30pm

Part Day Care

7.30am - 1.30pm
7.30am - 12.30pm
12.30pm - 6.30pm
1.30pm - 6.30pm

Front elevation of Smart Start Day Nursery

Top 5 rating from the Food Standards Agency